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Showing posts with the label customers

What Makes Your Company Memorable? Best Practices of Hospitality in Arizona

“She said I’m not friendly,” Sam whined, entering the office. He checked his watch and added slowly, trying to sound relaxed: “Something has made me hungry.” “Who said WHAT?” Emily asked quickly, sipping her coffee.

How to Become an Effective Listener?

Ruth was sitting at her desk looking for something in her bag. It was an early Tuesday afternoon – just an ordinary working day. “Oh, I hate this bag. Each time when I want to find aspirin I can never find it. Maybe the bag is too big…,” Ruth mumbled. “Do you have a headache? Can I help you?” Mike asked her empathetically. Ruth nodded: “Thank you. I’ve just had a lunch with a colleague. She was talking non-stop and it made me crazy. Why can’t people listen?”