How to Become an Effective Listener?
Ruth was sitting at her desk looking for something in her bag. It was an early Tuesday afternoon – just an ordinary working day. “Oh, I hate this bag. Each time when I want to find aspirin I can never find it. Maybe the bag is too big…,” Ruth mumbled. “Do you have a headache? Can I help you?” Mike asked her empathetically. Ruth nodded: “Thank you. I’ve just had a lunch with a colleague. She was talking non-stop and it made me crazy. Why can’t people listen?”